To download our booking forms and terms and conditions please follow the link below. To book the accommodation you require, we require the following forms to be sent back to us and the deposit paid. We cannot reserve the accommodation without a deposit, however this is refundable if cancelled within the stated timeframe.
Please be aware we have made a few small changes to our procedures to stay in line with advice given by the World Heath Organisation and our own NHS.
We hope these measures are just temporary but as we are dealing people that are travelling to and from the country we feel a ‘better to be safe than sorry’ approach is best.
If you are due to board with us soon we will be sending out a form to fill in and return to us at the soonest opportunity which are in addition to our terms and conditions.
We do ask that until further notice only one person comes to both drop off and pick up pets from the hotel and that the hand sanitiser provided is used on the way in and out.
We would like to avoid contact with cash until further notice and so ask that all outstanding payments are made in full on the morning of your arrival.
All pet carriers are to be left with us during your pet’s stay and they will be fully disinfected before they are collected.
For all collections we will endeavour to have pets ready in their carriers so please do arrive at the pre-arranged time and give plenty of notice if you need to change this time or are running early/late.
If you get stuck in your destination and there is nobody who can collect your pets we will keep your pets for as long as you need at a reduced rate of £2 less per night than our normal rate for Guinea Pigs and Reptiles/pairs or groups of Tortoises and £1 less per night for Small animals and Individual Tortoises. We ask that you stay in regular contact during this time.
I have contacted many other small boarding establishments to enquire as to their own cancellation policies and due to the long term impact that the Coronavirus may have I feel I have no option but to alter our cancellation policy. As a small business I do need to cover costs such as insurance and at present all deposits are fully refundable with 72 hours notice of cancellation. During these uncertain times I will be taking a 10% fee if cancelled with less than 7 days notice up to a maximum of £10 per booking. For example for a booking of £55 I will retain £5.50 to cover my own costs and minimise losses to my business. If less than 72 hours is given the 50% deposit would still be retained in line with our original Terms and Conditions.
We hope that you understand our position at this uncertain time. Please do contact us if you have any further questions or concerns.